Refund and Return Policy

1. Eligibility for Return and Replacement

You can request a replacement or return under the following conditions:

Damaged or Defective Item: The product received is broken, physically damaged, or not functioning properly upon delivery.
Incorrect Product Delivered: You received a product or color different from what you ordered.
Missing Components: The package is missing advertised parts or accessories (e.g., missing stamp plates in a mold set).

2. Return Timeframe & Parcel Inspection

Inspection at Delivery: We strongly encourage you to inspect the parcel in front of the courier delivery rider before accepting it.
Reporting Window: Any damage, missing items, or wrong deliveries must be reported to our customer support team within 24 to 48 hours of parcel receipt.
Unboxing Video: Keeping a clear unboxing video recorded while opening the delivery package helps our team process your claim instantly.

3. Non-Returnable Conditions

Returns or replacements will not be accepted under the following circumstances:

Products damaged due to misuse, mishandling, or improper installation after delivery.
Products returned without original packaging, tags, box, or included accessories.
Claims made after 48 hours from the time of delivery.
Change of mind after accepting the parcel in good condition from the courier rider.

4. How to Request a Return or Replacement

Contact Us: Reach out to our customer service via Phone, WhatsApp, or Facebook Messenger within 48 hours.
Provide Details: Share your Order ID, phone number, and brief description of the issue along with clear photos/videos of the product and shipping label.
Verification: Our team will review your request within 24 hours.
Product Collection/Return: Once approved, we will arrange for a pickup via our courier partner or guide you to send the product back to our warehouse address.

5. Return Shipping Charges

Store Fault (Damaged/Wrong Item): If the return is due to our error (damaged, defective, or incorrect item), Manha Store will cover all courier and return shipping charges.
Customer Preference: If a return/exchange is requested due to a size/model change preference (where the original product sent was accurate), the customer will be responsible for standard courier delivery fees.

6. Refund Process & Timelines

Product Inspection: Refunds are initiated once the returned item reaches our facility and passes a quality verification check.
Refund Method: Refunds will be sent via bKash, Nagad, Rocket, or Bank Transfer, depending on your preference.
Processing Time: Approved refunds are processed within 3 to 5 business days following inspection.

7. Contact Customer Support

For return assistance, replacement queries, or refund updates: